Privacy Policy
Last updated: June 3rd 2026
Policies
Overview
By placing an order with East Coast Fabrics, you agree to the policies outlined below. These policies are designed to ensure a smooth shopping experience, explain how we handle orders and customer information, and outline your rights and responsibilities when using our website and purchasing from us.
Privacy Policy
Information We Collect
When you visit our website, place an order, create an account, subscribe to our mailing list, or contact us, we may collect personal information including:
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Your name
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Billing and shipping address
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Email address
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Phone number
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Payment information
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Order history
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Information you provide when contacting us
We may also automatically collect certain information about how you use our website, including your IP address, browser type, device information, pages viewed, products viewed, referring websites, and interactions with our website.
How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer service and support
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Manage customer accounts
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Communicate about orders and deliveries
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Maintain your order history for future reference
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Improve our website, products, and services
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Detect and prevent fraud or security issues
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Send marketing communications where you have consented to receive them
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Measure and improve the effectiveness of our advertising and marketing activities
Customer Accounts
If you create an online account with us, we securely store your account details and order history so you can access previous purchases and reorder products more easily in the future.
Access to customer information is restricted to authorised team members who require it to fulfil orders, provide customer support, or maintain our services.
Shopify
Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify's secure data storage systems, databases, and applications. Shopify maintains industry-standard security measures designed to protect customer information.
For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.
Payments & Saved Payment Methods
All payments are processed securely through trusted third-party payment providers. We do not directly store complete credit or debit card details.
Where available, customers may choose to save payment methods for faster checkout. This feature is optional and managed securely by the relevant payment provider. Saved payment methods can be updated or removed through your account settings or by contacting the payment provider directly.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help our website function properly.
Cookies may be used to:
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Remember items in your shopping cart
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Save your preferences and account information
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Keep you logged into your account
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Analyse website traffic and usage patterns
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Improve website performance and functionality
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Measure advertising effectiveness
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Show relevant advertisements on websites and social media platforms
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect certain features and functionality of our website.
Advertising & Analytics
We use analytics and advertising technologies to better understand how visitors use our website and to improve our marketing efforts.
These technologies may collect information about your interactions with our website, including pages viewed, products browsed, purchases made, device information, browser information, and IP address.
We may use services provided by Meta (Facebook and Instagram), Google, Shopify, and other advertising or analytics providers to:
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Measure the effectiveness of advertising campaigns
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Improve our website and customer experience
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Show relevant advertisements on Facebook, Instagram, Google, and other platforms
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Create audiences for advertising purposes
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Better understand customer interests and shopping behaviour
Information collected through these technologies may be shared with advertising and analytics providers in accordance with their privacy policies.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
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Shopify and ecommerce service providers
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Payment processors
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Shipping and delivery providers
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Website hosting and technology providers
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Analytics providers
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Advertising partners
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Professional advisers
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Government authorities where required by law
These providers only receive information necessary to perform their services and are expected to protect your information appropriately.
Marketing Communications
If you choose to subscribe to our mailing list, you may receive updates about new fabric arrivals, restocks, promotions, sales, and store news.
Marketing communications are only sent where you have provided your consent or where otherwise permitted by law.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.
While we use commercially reasonable safeguards to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete, or out of date.
To make a privacy-related request, please contact us using the details provided below.
Australian Privacy Principles
Where applicable, we handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
Any updates will be published on this page and will take effect from the date they are posted.
Orders, Fabric & Cutting Policy
Due to the nature of fabric cutting, all cut fabric is considered a custom-cut product and cannot be returned or exchanged unless faulty, damaged, or supplied incorrectly.
Fabric is cut to the quantity ordered and may include a small tolerance due to manufacturing and cutting processes. Unless otherwise stated, multiple units of the same fabric will be supplied as one continuous piece wherever possible.
We recommend pre-washing all fabrics before use. East Coast Fabrics is not responsible for shrinkage, colour bleeding, fading, or damage that may occur during washing, laundering, or use.
While we make every effort to display fabrics as accurately as possible, colours, textures, and tones may vary slightly due to screen settings, photography, lighting conditions, and manufacturing batches. Such variations are not considered faults.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible after receiving your parcel.
To assist with resolving the issue promptly, we may request photographs or additional information for assessment.
Where an item is confirmed to be faulty, damaged, or supplied incorrectly, we will work with you to provide an appropriate remedy in accordance with Australian Consumer Law.
Shipping & Delivery
We aim to process and dispatch orders as quickly as possible. As a small business, we do not operate with fixed handling times, and processing times may vary depending on order volumes and operational requirements.
During busy periods, including sales events, promotions, product launches, or holiday periods, dispatch times may be longer than usual.
Once your order has been dispatched, delivery times will depend on the shipping carrier, destination, and any external factors affecting transport networks. Tracking information will be provided where available.
While we are not responsible for delays caused by postal services, courier companies, customs processing, weather events, industrial action, or other circumstances beyond our control, we will always endeavour to assist customers with tracking enquiries and delivery concerns.
Australian Consumer Law
Nothing in these policies is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law.
Customers are entitled to remedies for products that fail to meet consumer guarantees under applicable Australian legislation.
Contact Us
If you have questions about these policies, our privacy practices, or an order you have placed, please contact us:
East Coast Fabrics
14 Paisley Drive
Lawnton QLD 4501
Australia